I'm running an ASUS RT-N66U router/accesspoint with firmware release 3.0.0.4.376_3861, which is the latest release. Until recently we were using WPA2-Personal authentication which was working fine. We signed up with a Radius-as-a-Service company, which is using FreeRadius 3.0.7. I changed our 2.5Ghz wireless network (there is a 2.5Ghz and a 5Ghz network) to WPA2-Enterprise and to authenticate with the Radius service. We can authenticate just fine, and the network seems to work fine, at first. However, soon after switching to Radius authentication, users starting complaining that they loose connectivity when their computer (usually a Mac running OSX 10.10.5) wakes up from sleep mode. The way they usually notice this is because their HipChat program says it's trying to reconnect. By switching to another network, and then switching back to the 2.5Ghz network, they can reestablish the connection. I was not expecting connectivity problems. I've talked to the service vendor and they aren't seeing anything in their logs. I'm going to update a test Mac to 10.11.1, which came out yesterday, to see if I can replicate the problem. If so, I suppose the next thing I'm going to do is switch to a different router/access point to see if the problem is router specific. I found a web page https://jamfnation.jamfsoftware.com/discussion.html?id=14693 where this problem was discussed but nobody has a solution. Has anyone on this list seen this problem when switch to Radius? Do you have any suggestions for how to troubleshoot this problem? Cordially, -- Jon Forrest Captricity | IT Manager jonf@captricity.com 510-334-4855 (cell) http://www.captricity.com/ http://captricity.com/blog/ https://twitter.com/captricity
hi, how is the network profile for 802.1X defined on the Mac - user, system or login window? alan
On 10/22/2015 1:12 PM, A.L.M.Buxey@lboro.ac.uk wrote:
hi,
how is the network profile for 802.1X defined on the Mac - user, system or login window?
I don't know. Each user downloads a .mobileconfig file that's created by the Radius service portal. They double click on the file and the rest is done behind their back. I guess the answer is "user". Jon
Jon Forrest [jonf@captricity.com] wrote:
Has anyone on this list seen this problem when switch to Radius?
Every wakeup problem I've seen talked about or in person was 802.11 driver or AP related. Some of the time the AP manufacturer works around a chipset problem on their end before new drivers are available with an actual fix, but that is likely to be rarer with prosumer gear than enterprise controllers/APs, for WPA-Enterprise
Do you have any suggestions for how to troubleshoot this problem?
You are making the right move: first test the latest Apple software. On Apples this has also been known to be tied to power management on the chipset, which shares Bluetooth and some USB functions, so try with various power-draws turned off.
participants (3)
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A.L.M.Buxey@lboro.ac.uk -
Brian Julin -
Jon Forrest