The following article about Bill Gates trying to install software has a gem near the bottom: http://blog.seattlepi.nwsource.com/microsoft/archives/141821.asp The lack of attention to usability represented by these experiences blows my mind. I thought we had reached a low with Windows Network places or the messages I get when I try to use 802.11. (don't you just love that root certificate message?) i.e. The wireless networking experience is a "low" for Windows. So for everyone on this list fighting with Windows: It's not just you. Bill Gates has the exact same problems. Alan DeKok.