Jos Vos wrote:
For all the 1000+ apps in a distro, there are mailing lists, forums, or additional commercial support.
Uh... no. If you want to work for such a distro for free, go ahead.
I understand your point, but this is the way it all works. And, again, the same happens for all other apps. Still, vendors *do* a lot of work to maintain their distro, backport security fixes etc.
That's their business. I'm happy for them to make money doing that. But if their customers are expecting third-party support, they're sadly mistaken. The only support they'll get is "UPGRADE!"
Not necessarily. When they have production servers and at some point people want to include a RADIUS server, or start using webmail, or want to enable some other subsystem, then they are going to start using a new feature on their (old) boxes.
Then they are welcome to upgrade to a version *we* support. If they're not willing to do that, they can pay support to Redhat. If they're not willing to do that, then *you* can support them. I don't see any reason I should support them. Alan DeKok.