29 Aug
2013
29 Aug
'13
11:37 a.m.
On 29/08/13 15:49, stefan.paetow@diamond.ac.uk wrote:
That said, I commiserate with the original poster that yes, when the policy is that you're only allowed to use vendor packages, you're limited in what you can and cannot do.
Failing to direct these queries towards your paid support option creates moral hazard, as it generates a positive externality for the paid vendor (they get to charge you for the easy stuff, but don't pay the cost for their unwillingness to forward-port features). You ABSOLUTELY should be opening tickets with your paid vendor every time something like this comes up. Not "maybe".